IT Service Management(ITSM)

Kovair Global Lifecycle / IT Service Management (ITSM) Solution provides a workflow based configurable global platform for implementing IT Service Management processes distributed over multiple geographic locations and across multiple organizations accessed 24x7 over the web . Global Lifecycle/ITSM is created based on the best practice guidelines of ITIL v3. A single solution with all the required built-in applications for ITSM brings a great advantage to organizations small to very large. The functional applications included in the Kovair IT Service Management solutions are:

• Helpdesk Management
• Incident Management
• Problem Management
• Change Management
• Contact Management
• Asset Management
• knowledge base and service request

For more information please contact: info@pegasyssoft.com